By purchasing from Burn n’ Bites, you confirm that:

• You are at least 18 years old or have parental permission.
  
• You provide accurate and complete information at checkout.
  
• You will not resell our products without written authorization.
  

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

Burn n’ Bites specializes in imported Japanese snacks, drinks, and limited-edition items. Due to frequent inventory rotation, some products may temporarily be unavailable.

We reserve the right to substitute any unavailable item with a product of equal or greater value.

Substitutions will always remain within the same general category (e.g., gummies for gummies, chips for chips, drinks for drinks).

Substitutions are not grounds for refunds.

Mystery Boxes:
Our $5 and $10 Lucky Snack Boxes—and any box labeled “random,” “mystery,” or “surprise”—may differ significantly from product photos. Variation is expected and inherent to the product type.

We do our best to ensure all pricing and product information is accurate. In rare cases of typographical errors or system glitches:

• We reserve the right to cancel any order
• Or adjust pricing with notice to the customer

Burn n’ Bites is not responsible for:

• Packages lost or stolen after delivery
• Delays caused by carriers, customs, weather, or incorrect addresses
  
• Allergic reactions or sensitivities (ingredients vary by manufacturer)

It is the customer’s responsibility to review all ingredient lists before consuming products.

All branding, content, designs, photos, and media on this website are the property of Burn n’ Bites and may not be copied, distributed, or used without permission.

These Terms are governed by the laws of the State of Georgia, USA.

For questions about these Terms, email us at:
📧 INFO@BURNNBITES.COM
📍 3176 Main St Suite 123, Duluth, GA 30096

We do not offer refunds, returns, or exchanges on:

• Snack boxes
• Mystery boxes
  
• Individual snacks or drinks
  
• Custom snack boxes
  
• Digital or promotional items
  
• Build-Your-Box selections

This includes orders where substitutions occur.

If your order arrives severely damaged, please contact us within 48 hours of delivery.

Email: info@burnnbites.com
Include:
✔ Order number
✔ Photos of damaged items
✔ Photos of shipping box

We do not replace:

• Minor cosmetic damage to packaging
  
• Packages dented by carriers
  
• Melting due to heat
  
• Items damaged due to incorrect address or failed delivery attempts

Approved claims may result in:

• Replacement items (subject to availability)
  
• Store credit

Partial refund (rare cases)

If the customer enters an incorrect address or the carrier returns the package as "undeliverable," the order is not eligible for a refund.

Customers may pay for re-shipment of the package.

Customers are responsible for reviewing ingredients and allergy statements. Burn n’ Bites is not liable for allergic reactions or sensitivities.

Orders are typically processed within 2–4 business days.
High-volume periods may increase processing time.

Orders are not processed on weekends or holidays unless otherwise noted.

We currently ship via:

• USPS
  
• UPS
  
• FedEx
  
• Local delivery (in select areas)
  

Transit times vary by carrier.

Burn n’ Bites is not responsible for delays caused by the carrier.

A tracking number will be emailed once your order ships. Please check spam or promotions folders if you do not see it.

If the carrier marks your package as delivered, we are NOT responsible for:

• Stolen packages
  
• Misplaced deliveries
  
• Packages delivered to third-party locations (mailrooms, parcel lockers, etc.)
  

Customers must file a claim with the carrier directly.

Many snacks may melt or soften during transit, especially in hot climates. Burn n’ Bites is not responsible for:

• Melting
  
• Softened gummies
  
• Chocolate bloom
  
• Heat-related product changes
  

We recommend choosing faster shipping during summer months.

If the customer provides an incorrect or incomplete shipping address:

• Burn n’ Bites is not responsible for replacement or refund
  
• Reshipping may be offered at customer cost
  

Returned packages are not automatically refunded

We may collect the following information:

• Personal information (name, email, phone, address)
• Payment information (processed securely through third-party payment providers)
• Order history and purchase details
• Device and usage data (IP address, browser type, cookies, analytics)

We do NOT store full credit card numbers.

We may use your information to:

• Process and fulfill orders
• Communicate order updates
• Provide customer support
• Improve website functionality
• Send promotional emails (only with consent)
• Analyze website traffic and performance

We use cookies, pixels, and tracking tools to:

• Improve user experience
• Personalize content
• Track conversions
• Measure ad performance

You may disable cookies through your browser settings.

We may share data with trusted third parties such as:

• Payment processors
  
• Shipping carriers
  
• Email marketing platforms
  
• Analytics tools (Shopify, Google Analytics, Meta, TikTok)
  

We NEVER sell your personal information.

We use industry-standard encryption and security practices to protect your information.

You may:

• Request a copy of your data
  
• Request deletion of your data
  
• Opt out of marketing emails
  

To exercise rights, contact: info@burnnbites.com

We may update this Privacy Policy at any time.

Cookies are small data files stored on your device to help websites function properly.

We use cookies for:

• Remembering your cart
  
• Improving website speed
  
• Analytics (Shopify, Google, Meta Pixel, TikTok Pixel)
  
• Personalized advertising
  
• Security and fraud prevention

You may disable cookies in your browser settings. Please note: some website features may not function properly without cookies.

We work with third parties who may use cookies, including:

• Meta (Facebook)
  
• TikTok
  
• Google Analytics
  
• Shopify analytics
  
• Email platforms
  

These platforms may track behavior across websites for ad personalization.

By using our site, you consent to the use of cookies unless you opt out.

We do not manufacture the products we sell.

Ingredients and allergens are determined by the brand manufacturer.

Products may contain or come into contact with:

• Wheat
  
• Soy
  
• Dairy
  
• Eggs
  
• Peanuts
  
• Tree nuts
  
• Shellfish
  
• Fish
  
• Sesame
  

We cannot guarantee allergy-free or cross-contamination-free products.

Customers are responsible for reviewing ingredient labels prior to consumption.

Burn n’ Bites is not liable for allergic reactions or health reactions caused by ingredients.